The quality assurance of services provided by PROZAP is based on the implemented and certified (since 1998) Quality Management System according to the PN-EN ISO 9001 standard. In 2013, the company also obtained the PN-EN-ISO 14 001 and PN-N-18 001 Certificates and the PN-EN ISO 9001 Certificate in the scope of preparing technical documentation of devices subject to technical supervision. The current Quality Management System Model in the PROZAP Company, covering all processes taking place in the company, was built based on the requirements of the ISO 9001, 14 001 and 18 001 standards, and was certified for compliance with its requirements in 2003. Subsequent recertifications of the system result from the expiry of the certificate and are carried out based on the requirements of the current edition of the standard.
The identified Processes were analyzed, their areas were determined, the mechanisms of operation were analyzed and specified – structures and detailed process maps were developed, precisely defining the main activities, participants and their roles.
The improvement of processes is influenced by the results of internal and external customer assessments, the analysis of the Company’s competitiveness in relation to other entities operating on the market, as well as information obtained about the activities of competing companies and other companies, which are a point of reference for the Company. The Quality Management System specifies mechanisms ensuring the proper organization of activities and the availability of resources, technical assistance, as well as appropriate standards and legal regulations enabling the proper implementation of tasks. The procedures, instructions and other documents used describe the mode of conduct in individual areas of the company’s operation and specify the responsibilities for the activities performed at individual levels of company management. The implementation of the Quality Management System served to improve the organization’s mechanisms of operation and to achieve customer satisfaction through the effective and efficient use of documented provisions of the implemented System.